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Privacy Policy and Terms & Conditions

Privacy Policy

Information you submit via this site (mobileautoshine.ca) is strictly for the purpose of communication, coordination, and fulfillment of our services to you and not intended to be shared or distributed to any third party.  This information including any transactional information will be processed by our merchant service provider Square for the sole purpose of booking and payment at the point of sale.  For further information, please refer to Square’s privacy policy.

 

Terms & Conditions

As the customer representing the vehicle booked and to be serviced by Mobile Auto Shine, thank you for accepting these terms and conditions to ensure the best service is rendered and expectations are fully met or exceeded.  

Some stains are unfortunately permanent (colourfast) and cannot be fully removed.

Odours may be reduced but in no way advertised or guaranteed as such. 

Additional Charges

Heavily soiled vehicles may be refused and/or incur additional charges proportional to additional time and products required.

A distance surcharge is applicable to service addresses outside our service zone. 

No Show, Cancellation and Rescheduling

A No Show (vehicle not present or accessible at the appointment) will be subject to a $50 charge plus any distance surcharge per your booked appointment, to recover from lost staff wages and travel expenses.

Please provide us with a minimum 24 hour cancellation or reschedule notice to best serve you and all our customers or it may be subject to a 15% fee.    

Health & Safety

There are no animals, rodents, blood, feces/urine, mold, insects, weapons, sharp objects, syringes, cosmetic and/or mechanical issues in or around the vehicle that could harm us during the service. 

Vehicle is away from street traffic, on a level or low-incline paved residential driveway or secluded commercial or private parking space.

Property and Vehicle Access

We may connect to your location’s exterior electrical outlet during the service which may trip the breaker.

A newly sealed (< 6 months) driveway’s finish may be subject to slight discoloration from the wheel cleaners used during the service.

There is an authorized location to park our servicing vehicle within 20 feet, unobstructed to your vehicle being serviced.

There is a minimum 1.2 meters/4 ft around the perimeter of the vehicle to safely service it. 

Loose items not in a closed compartment or affixed to the vehicle may be considered as garbage and be discarded. 

Car seats, seat covers, attached stands, transponders, subwoofers, and other custom installed items will not be removed, cleaned, or displaced and may compromise the service’s quality.

Payment

Prices listed are subject to additional local taxes (HST). We accept credit card, debit card, or e-transfer. Payment is due following the completion of the service.

Damage/Accidents

Your vehicle’s battery may discharge as doors are required to be open and powered seats moved front/back during the service, for which we cannot be held liable.

Any worn, loose, or damaged materials and components in your vehicle that may not have been concealed, may be prone to further damage or visibility after cleaning, for which we cannot be held liable. Please disclose any known issues with your vehicle prior to the start of the service for extra care or avoidance of those areas.

Photographs and Video

We take pictures or video of your vehicle which may include its surrounding as background for social media and/or marketing purposes used by and become the property of Mobile Auto Shine.